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Terms & Conditions

Terms and conditions for goods purchased on our website

1. Definitions

You - you the purchaser
Goods - the tiles or other products which you order from us.
Price - the price for the goods excluding (where applicable) delivery charges and vat.
Writing - includes email, facsimile transmission or other comparable means of communication.

2. General

these terms and condiions apply to the purchase of goods by you from us via our website.
the placement of an order for goods indicates your acceptance of these terms and conditions.
these terms and conditions cannot be varied unless agreed in writing by us.
if we make any typographical , clerical or other omission in any information invoice or other document
we shall be intitled to these terms and conditions do not affect your statuory rights.

3. Description of goods

All descriptions, advertising and specifications on our website are for the purphasr
description of the goods and we cannot warrant their accuracy. To assist, we operate a sample policy as
mentioned below.

4. Ordring of goods

To order goods you should follow he instructions on our website. Please note that orders will be supplied
to the nearest full tile above the requested m2. Your orderwillbe automatically adjusted upwards to includel
full tiles only.

5. Payment of goods

When you order goods you must tell us your address and telephone number which must be the same
as your credit card bank has on file for you. We accept most major credit and debit cards including
visa, mastrcard and maestro. If you provide us with incorrect information, this may cause a delay in
processing your order. Your order will only be processed once authorisation has been properly received.

6. Availability of goods

All goods are subject to availability and if they are in stock in our warehouse, delivery will normally be made
wihin 3-5 working days. Ifour supplier's or we are temporarily out of stock for any reason we will notify you of
this situation and you should in these cases allow up to 14 workin days for delivery. For delays longer than
14 days, you will have the opportunity to cancel the order for a full refund. We will not however be responsible
for compensating you for any other losses you may suffer if we are not able to supply the goods within these

7. Samples

Before placing your order, you may order sample tiles. This will give you a better idea of shade variation
and blend.Quotations for samples of decoraion tiles can be given upon request. If you subsequently make

8. Price

The price payable for the goods will be shown on our website. We reserve the right to vary the price if there
has been any increase in our supplier's prices or if there is an error or an omissionwhether or not the order
has been confirmed. We will then inform you of the correct prices and give you the opportunity of
cancelling the order. All prices on our website are shown both exclusive of vat, plus delivery charges if

9. Delivery charges

All orders outside of N.Ireland are subject to a delivery charge, we have provided a guide for charges
depending on your location.

10. Delivery times

Goods ordered will normally be delivered within 3-5 working days. Normally delivery will be Monday
to Friday between the hours of 9am to 5pm. If for any reason we are unable to deliver the goods
within 14 working days of your order, you have the right to cancelthe order and we will refund any
moneypaid by you for the goods. We shall not however be responsible for any other losses you suffer
for late delivery. If you are not at home the driver will not leave the goods unless specific arrangements
are agreed with us. If a second deliveryattempt is made an additional charge will be incurred.

11. Risk

You will be responsible for the goods as soon as we have delivered them to you. Any transit damage
to oods, shortages or incorrect goods supplied must be noted on the delivery assignment note at the
time of the delivery. We will only deliver goods to the address on the order and goods will note be left
without a signature. If any of the goods are received in a damaged condition or if there are any other
irregularities you must inform us in writing within two working of the delivery of the exact amount missing
or the extent of the damage. We may collect all damaged or faulty goods at request and if they are found
to be damaged or faulty we will make an appropriate refund to you or arrange replacements at our expense

12. Guarantees

All products supplied by the online tile shop have 12 months manufacturers guarantee. Any fault which
is reported to us and substantiated by us within one month of purchase, will receive an immediate full
credit. This does not affect your statutory rights.

13. Returned goods

If you are not totally satisfied with your order for any reason, you have the right to cancel your order
within 7 working days from the date of delivery for full credit or refund less any applicable delivery charges
Please be aware that you will be fully responsible for the return of goods and any associated costs of return.
We will only process refunds for goods received back complete and in a saleable condition. Your cancellation
request must be put into writing and received within 7 day period. Special pices, which have been imported
at your request are not returnable and therefore non-refundable.